Paul Smith

I guess i should write two reviews about this store. First one about the store.I have been a Paul Smith fan for quite a bit and make sure I visit their London store(s) every time I visit London. And I previously enjoyed their 5th Ave store. I love their paul smith store cuff links, shirts and suits. And the stores are just really special because they find offer more than just PS clothes, it feels like going to a flee market.

now my second review, which is about the customer service at the store. I recently bought some sneakers there and the store clerk was fantastic in helping me. But once I got home (to Washington dc) and wore them for an extended time for the first time the shoes just gave me the worst blisters. After two weeks I finally called the store (I was traveling in between) to ask if there was any chance to return the paul smith shoes (I not only had worn them for a day, but i also didn't have the box any more, neither did I have the receipt). They told me if i would send them a credit card statement with the shoes that would be fine.

So after another week of procrastination (at this point more than a month had gone by) I mailed the shoes to the store. They called me back two days later and said they would refund me the paul smith wallet on my credit card-I was honestly just expecting a store credit.