Shipping
- We offer Free Shipping to US,UK, Aus. and so on some countries.Save more money now enjoying real brand new quality. International shipping is handled by Air INTERNATIONAL EMS Express or DHL, within 1 week time delivery usually. All orders will be insured for the full purchase amount.
- We are a professional online dealer and cooperate with EMS expressing long-term,shipping order and delivering right to your door.Please make sure you are at home when the packages will be arrived.
- After placing orders,please check your email here to get order confirmation,and you also can track your order online with clicking the botton of "Order Tracking" at our website!
Return & Exchange
- We are committed to your complete satisfaction. All ordered items here are closely to the word "what you see on our website are what you get in 7-9 days".Before enjoying easy exchange & return policy,You must contact us with returning shipping address before sending the items back.All items sent back to us must be in their original condition i.e. not worn, altered or washed, with all tags attached.
- We are happy to offer a refund or exchange on any unused items returned in their original packaging and in a re-saleable condition within 7 days of dispatch. Please note items purchased from the Paul Smith Sale Store can only be refunded and/or exchanged by the Paul Smith Sale Store. Shipping and handling charges are non-refundable.
- We do not cover the shipping cost of returns or exchanges of right order package, you will be responsible for the shipping and handling costs. Additionally,Wrap your item/s safely and securely to avoid damage in transit back to Paul Smith (please note Paul Smith is unable to accept an item for refund if it has been damaged in transit). We recommend returns by courier, recorded or special delivery. Please note that Paul Smith will be unable to refund items returned to us which are lost in the post. It is advisable to obtain a proof of posting certificate if using the Post Office and arrange the necessary compensatory cover for the items.
- We will refund the original credit card charged only. Please note that refunds may not show up on your bank statement immediately, this will depend on processing timescales of the particular bank you use.
Order Cancellation
- Cancellation of an order must be requested before the order has been dispatched.Cause that we process all orders as quickly as possible within 6-8hours after orderss placing, so we are not always able to cancel an order after it is placed. Hope yoou can understand in this key point.Cancellation requests after the order has been dispatched will be treated in accordance with our Return policy.
